Frequently Asked Questions

AssisTime was designed to meet the needs of its users. If you find that some features are missing, let us know through the contact form, and we will carefully evaluate your request.

If your request could benefit the entire community, development will be carried out free of charge.

However, if it concerns a feature specific to your individual needs, development fees will apply.

Yes, it is!

We have implemented several security measures to ensure that your data is accessible only by you.

Each user or group of users has their own dedicated database, which only they can access. All sensitive data stored in the database, as well as the credentials used to access it, is encrypted/encoded with a unique key.

In addition, all communications between your computer/tablet/smartphone and AssisTime are encrypted/encoded with an SSL certificate (the padlock in your browser's address bar).

Finally, we stay up to date with the latest developments in cybersecurity and will implement any new technology that helps protect your data.

AssisTime and its data are hosted on a dedicated server that we manage ourselves. This server is located in the Greater Montreal area (Quebec, Canada).

Yes, of course. We back up all your data every 24 hours.

Send us a detailed request by email, and we will restore the requested data.

Note that fees apply to any data recovery.

AssisTime keeps all your data on a secure server. It is therefore not stored locally on your computer.

So if your computer is damaged, use another computer, a tablet or a smartphone to access your valuable data.

Yes, as long as you can export your data from your current system to an Excel file.

If you have been subscribed to AssisTime, your data is kept for 7 years after the end date of your last subscription.

Data from free trial accounts is kept for 6 months.

Yes, you can create a user group and decide whether or not to share your contacts and calendar with your colleagues.

For incorporated businesses, accounting can also be shared between users.

No, there are no plans to develop an app for each existing platform (iOS, Android, Windows, etc.).

However, AssisTime is accessible on all platforms through a web browser.

Apple iOS - Safari

1. Go to the AssisTime website;
2. Tap the share button at the bottom of the screen;
3. Tap Add to Home Screen;
4. Give the icon a name (AssisTime!) and tap Add.

Google Chrome

1. Go to the AssisTime website;
2. Tap the options button at the top right of the screen;
3. Tap Add to Home screen;
4. Give the icon a name (AssisTime!) and tap Add.

We believe that you are our best ambassadors. If you enjoy AssisTime, talk about it with your friends, family and colleagues, and some of them subscribe to AssisTime, we want to thank you!

You will receive 1 free month of all the services you are subscribed to for each new subscription you refer.

Please note that you must have an active subscription to AssisTime, and each new subscriber you refer must have subscribed after their free trial. Each free month applies to one user only.

Whether you have a technical question, a question about our offer or a question about the features of AssisTime, you can write to us anytime using the form on the contact page or by sending an email to info@lassistemps.com.

User guides for the various features will be published over time on the blog section of our website.

If you would like information about specific features, write to us and we will send you the information you requested.

Over the past few years, the major email providers (Gmail, Yahoo, MSN, Vidéotron, Bell, etc.) have greatly tightened their rules for classifying junk mail.

Please check your junk mail (spam) folders to see whether our emails ended up there.

A good way to always receive our emails is to add AssisTime's addresses (info@lassistemps.com, support@lassistemps.com) to the contacts of your mailbox. Emails from your contacts' addresses go straight to your inbox.